Open In Desktop App Opens TMP file
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I have a PDF file open in Google Chrome.
I click Open in Desktop App and it opens in Adobe Acrobat.
For some reason, the file name is now AcroBrwEx_(file name)_ADWBBD.tmp.tmp.
Then when I try and email it, it gets blocked because of the file name. See below.
Any ideas. This just started a month ago or so.
Thanks!
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Hi @rdvos,
Thanks for reaching out, and sorry to hear you’re running into this issue.
When using the “Open in desktop app” option, especially from a web or cloud interface, it’s expected that a temporary file may be created during the handoff to the Acrobat desktop. However, the file should retain the proper .pdf extension and name.
If it’s opening as a .tmp file or not behaving as expected, here are a few things to check:
Suggestions:
1. Ensure Acrobat is set as your default PDF handler
- Go to Preferences > General in Acrobat and confirm it’s set to open PDFs by default on your system.
2. Check for recent updates
- Make sure both Acrobat and your browser (if you’re accessing from the web) are fully updated.
3. Try saving the file locally first - this should fix the problem
- If Acrobat opens a .tmp file, try using “Save As” immediately to rename and save it properly.
4. Are you using cloud storage or integrations (e.g., OneDrive, SharePoint)?
- Some cloud services create temporary files during download. Acrobat may be picking up that temp file instead of the source.
To investigate further, please let us know:
-
Your OS version (Windows/macOS)
-
Your Acrobat version (Help > About Acrobat)
-
Where you’re opening the file from (e.g., Adobe Cloud, OneDrive, SharePoint, Gmail attachment, etc.)
-
Whether this happens for all files or specific ones
We’ll be happy to help get this sorted for you.
Best regards,
Tariq | Adobe Community Team
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Hi @rdvos - This is fixed in the latest version. Please refer to release notes at: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2025.ht.... You can update to latest version by doing a "Help -> Check for updates" and let us know if you still see this issue.
Thanks,
Praval
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Thank you.
It is working now.

