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1

Open In Desktop App Opens TMP file

New Here ,
Jul 09, 2025 Jul 09, 2025

I have a PDF file open in Google Chrome.  

 

I click Open in Desktop App and it opens in Adobe Acrobat.

 

For some reason, the file name is now AcroBrwEx_(file name)_ADWBBD.tmp.tmp.  

 

Then when I try and email it, it gets blocked because of the file name.  See below.

 

rdvos_0-1752083117311.pngexpand image

 

Any ideas.  This just started a month ago or so.

 

Thanks!

TOPICS
General troubleshooting , PDF
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Adobe Employee ,
Jul 10, 2025 Jul 10, 2025

Hi @rdvos,

 

 

 

Thanks for reaching out, and sorry to hear you’re running into this issue.

 

When using the “Open in desktop app” option, especially from a web or cloud interface, it’s expected that a temporary file may be created during the handoff to the Acrobat desktop. However, the file should retain the proper .pdf extension and name. 

 

If it’s opening as a .tmp file or not behaving as expected, here are a few things to check:

 

Suggestions:

 

1. Ensure Acrobat is set as your default PDF handler

  • Go to Preferences > General in Acrobat and confirm it’s set to open PDFs by default on your system.

2. Check for recent updates

  • Make sure both Acrobat and your browser (if you’re accessing from the web) are fully updated.

3. Try saving the file locally first - this should fix the problem

  • If Acrobat opens a .tmp file, try using “Save As” immediately to rename and save it properly.

4. Are you using cloud storage or integrations (e.g., OneDrive, SharePoint)?

  • Some cloud services create temporary files during download. Acrobat may be picking up that temp file instead of the source.

 

 

To investigate further, please let us know:

  • Your OS version (Windows/macOS)

  • Your Acrobat version (Help > About Acrobat)

  • Where you’re opening the file from (e.g., Adobe Cloud, OneDrive, SharePoint, Gmail attachment, etc.)

  • Whether this happens for all files or specific ones

 

 

We’ll be happy to help get this sorted for you.

 



Best regards,
Tariq | Adobe Community Team

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Adobe Employee ,
Jul 12, 2025 Jul 12, 2025

Hi @rdvos  - This is fixed in the latest version. Please refer to release notes at: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2025.ht.... You can update to latest version by doing a "Help -> Check for updates" and let us know if you still see this issue. 

 

Thanks,

Praval

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New Here ,
Jul 14, 2025 Jul 14, 2025
LATEST

Thank you.

 

It is working now.

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