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Opening and Closing Files is incredibly slow with Acrobat Pro DC

New Here ,
Apr 23, 2020 Apr 23, 2020

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All of the sudden it is incredibly slow to open and close files, even small ones.  This suddenly began a few hours ago and is still going.  Anytime I open or close it takes about 30 seconds.

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Crash or freeze

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Adobe Employee ,
Apr 24, 2020 Apr 24, 2020

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Hi Briand

 

We are sorry for the trouble. As described,  it is incredibly slow to open and close files

 

Is this an issue with a particular PDf file or with all the PDFs? Please try with a different pdf file and check.

 

What is the version of the application you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC.
Make sure you have the latest version. Go to Help > Check for updates

 

Also, you may try the following preference settings and see if that help:

 

  • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Show online storage when opening file' > Click OK 
  • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Enhanced security > Turn off the protected mode and uncheck ''enhanced security' > Click OK
    Note: Please turn on the security after testing

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Oct 19, 2020 Oct 19, 2020

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Hi,

 

I am having the same problem.

Whenever I open or close any file, it takes between 30 seconds to 1 minute to respond.

 

Adobe Acrobat Pro DC 2020.012.20043

 

I tested the above options and the issue remains unresolved.

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New Here ,
Oct 20, 2020 Oct 20, 2020

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We're having the same issue since we installed Acrobat Pro DC 2020.012.20048.  It can take up to 20 minutes before the file opens.  Restarting the computer fixes the issue temporarily.  Looks like a memory leak because it only happens if you open multiple files.

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New Here ,
Dec 26, 2021 Dec 26, 2021

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Hi Guys,

I have a similar problem and have found a solution. If I leave one pdf file open I can open and close many pdf instantly. Hope this helps you.

Zeno

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New Here ,
Sep 07, 2022 Sep 07, 2022

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I have the same issue. Tried the solutions below, plus quit application and restarted. Same issues. Takes much longer to close a pdf file...clock spins whereas before it was immediate. Opening is quick but not the other way around.

 

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi @clambiase 

 

We are sorry to hear that. Please make sure you have the recent version 22.2.20191 installed. Go to Help > check for updates and reboot the computer once.

 

You may also try to repair the Acrobat installation from the help menu (Win Only) and see if that works.

 

Regards

Amal

 

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