Organize Pages > Combine PDFs results in duplicated pages

[Mekkel Richards]

OS: Windows 11 64 Pro
Acrobat Version: 64-bit 25.001.20997 (update released 12/9/2025 - the day before this forum post)

UI Mode: Modern OR Classic

Problem:
- When using the Organize Pages tool to combine PDFs, my users are dragging in PDFs, but instead of the dragged in PDF appearing in the list of pages, it loads a different PDF from the same folder. Have tried it multiple times with many different documents.

[Dave Creamer of IDEAS]

Same OS and Acrobat version. Not happening on my end. 

What happens if you use the Combine Files menu?

[Mekkel Richards]

I may add, the version I am using is installed from the Microsoft Store. Users then login and the app converts into Acrobat Pro.

I will have them try out the Combine Files menu instead. The problem with it is that that is less GUI-friendly (my users include many crumudgeons who will act like I'm showing them electricity for the first time if I ask them to switch their method).

Will report back once one of them has tested the Combine Files method.

[Dave Creamer of IDEAS]

Just clarifying--did YOU try it out or are you just reporting what others have told you?

If the latter, I would WATCH them perform the process.

[caryl33260988]

I watched them do it multiple times live. I was stunned. I am still awaiting them to report back today to see if it's still happening. I had tried it on my own Adobe too, and the same thing happened. I ended up using PDFgear temporarily to combine the files.