Organize Pages tool won't save chnages

New Here ,
Aug 08, 2022 Aug 08, 2022

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We assemble petitions for visas and we have used this tool multible times to do so but today we received this error message when we tried to organize a petition and save the changes.

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We were told that someone might have locked one of the document we were trying to organize but we need to know how to unlock or how to work around this.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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[Moderator moved from Using the Community forums to Acrobat.]

For security reasons, digitally signed documents cannot be unlocked.  Doing so would make them legally invalid.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 09, 2022 Aug 09, 2022

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My confusion is that it has let us organize similar documents but there is an occasional document here and there that it won't let us organize. They have all been signed in the same way but some can be organized and some cannot.

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New Here ,
Aug 09, 2022 Aug 09, 2022

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Sometimes it gives that error on a PDF that doesn't have any signatures on it as well.

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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I suspect it's originating on the system of whoever sent it to you and there's nothing you can do about it at your end without a password.

https://helpx.adobe.com/sign/kb/unlock-a-signed-pdf-file.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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