Organize pages - Upgrade message

[Mike151]

We have a user that gets this message using Adobe DC Pro when clicking on Organize Pages message.  The user is using a 2023 version of Adobe DC Pro.  Will upgrading to the May 14 patch fix this?  I see a repair option. 

[gary_sc]

Screenshot of the message?

What were they doing in Organize Pages?

What is there OS (and what release)?

[Mike151]

This is the error we get when clicking on the Organize Pages tool.  Our school campus has an Adobe Creative Cloud license and access to Adobe DC Pro.  I've tried the repair install and it didn't work.  I've tried uninstalling completely and reinstalling.  I've even tried the newest May 14th patch and that doesn't seem to help. 

[Mike151]

We are using Windows 10 22h2 Education 64 bit. 

[gary_sc]

OK, it took me a minute, but here's the deal: I suspect you have Acrobat Reader, or you have Acrobat Pro AND Acrobat Reader — but opened up Acrobat Reader.

One of the nastiest things Adobe has done with Reader is to make it look like Acrobat Pro, and if you do not know, if you open Reader and start trying to do things, and then try to do something that can be done in Pro, you'll get that message. 

Please check that you are using your "Pro" version, not the Reader version.

Now, everything I've just stated is based on the assumption that you do have Acrobat Pro. If you paid for it, try downloading it from your Adobe Creative Cloud application (to make sure) and delete your copy of Reader so you do not get confused again.

If you have not paid for the Pro version, then you'll need to do so to access the Organize Pages features.

[Mike151]

Our sccm administrator has a task sequence that automatically installs Adobe DC Reader on all machines on our campus.  Everytime I uninstall it manually Readers installs automatically.

[Mike151]

Thanks Gary_sc.  This is something we have to resolve. 

[gary_sc]

Jeepers!

Question: just because it's on your computer, do you HAVE to use it? 

I know that in the past, PCs could not have two different kinds of the same software (e.g., different versions), but that's never been an issue on the Mac. Is it still an issue on the PC?