Organizing Files Crashing

[KimberlyVCP]

After the last update every time I try and organize a file by adding a page from the scanner it starts the process and then it closes ubruptly and doesn't add page. If I scan the page and add from file it is fine. 

[Amal.]

Hi @KimberlyVCP 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

A small video recording of your workflow and the issue would be very helpful.

What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

~Amal

[KimberlyVCP]

This happens on all PDF's. I'm using Adobe Acrobat Pro Continuous Release Version 2023.006.20320. 

I will try and repair the installtion to see what happens. 

[KimberlyVCP]

I tried to repair the installiton and it did not fix the issue. I'm wondering if this is a bug. It was not doing this before the new version update. 

[Amal.]

Hi there,

What happens when you try to reset the Acrobat preferences and using the application in the new test user profile?

Also, collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal