I am having issues recently with Digital ID signatures on employee documents. The Executive Director signs contracts and sends them to me in HR with the signature visible. I then send them to the employee to sign and send back. When I get them back they are signed by the employee using the fill and sign and the Executive Director's Digital ID signature is missing.
The first time this happened I sent it back to the ED to resign and then when I tried to print, only the employee's typed information (name and date) and the Digital ID printed but the employee's "signature" did not even though I could see it on the screeen.
Today I sent it back to the ED and she said she can see her original signature on one but not the other however I can not see it on wither. She is on a Mac and I am using Windows. I have no idea what the employee used to sign. When she printed them, her signature did not print on all the documents but did on some. When she tried to resign the document that did not show her signature it would not let her and giving an error message that stated it was already signed even though the signature didn't show up.
How do I get the Digital ID signature to stay after the employee has signed? Will having the employee create a Digital ID make any difference? Why is it showing up for the ED but not for me?
Hope you are doing well and sorry for the trouble. As described, the original digital ID signature is missing when returned from employees.
As mentioned, the ED signs the document digitally and sends them to you and then you send them to the employees for signature. Once the PDF is signed and the signature process is complete, the document gets locked and no more changes are allowed.