Out of Memory issues

[zein_0644]

Hi there

I have been having issues when scanning pages and insereting jpeg drawings into adobe, sometimes it says out of memory and everything crashes that is open sometimes i have to reboot the PC.

[Tariq Ahmad]

Hi @Zein_0644,

Thanks for sharing the details. I understand how frustrating memory-related errors can be when working with large or complex PDFs.

To assist you better, could you please help with the following information:

1. Acrobat version (e.g., 2025.001.20476) – Help > About Adobe Acrobat
2. Operating System and its version
3. Approximate file size and whether the file has complex content like images, scanned content, or embedded fonts
4. Are you using any plugins, third-party scripts, or working with files stored on a network/shared/mapped drive?
5. When exactly do you encounter the error – during file opening, editing, saving, or printing?

In the meantime, here are a few steps that may help:

• Update Acrobat to the latest version via Help > Check for Updates

• Try opening the file after turning off Enhanced Security (Edit > Preferences > Security (Enhanced))

• Optimize the PDF using File > Save As Other > Optimized PDF and reduce embedded content

• If the issue persists with a specific file, try running Preflight > PDF/A validation, or recreate the PDF using a different method, or export

• Monitor memory usage via Task Manager/Activity Monitor to identify spikes

If the issue continues, feel free to share system memory logs and Acrobat logs, and we’ll be happy to escalate this further.

~Tariq

[zein_0644]

Hi

thank you for replying so quick, the Adobe version is 2025.001.20531 64 bit, windows 11 Operating System, i work for scanning company so we scan alot of documents, i think it starts happening when i insert scanned jpgs from a large scanner drawings, it starts to spike up to 95% when inserted and before saving it starts crashing.

[zein_0644]

Hi

thank you for replying so quick, the Adobe version is 2025.001.20531 64 bit, windows 11 Operating System, i work for scanning company so we scan alot of documents, i think it starts happening when i insert scanned jpgs from a large scanner drawings, it starts to spike up to 95% when inserted and before saving it starts crashing.

[Tariq Ahmad]

Hello @zein_0644, 

Sorry for the delayed response.

I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine. 

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area. 

If the issue is still reproducible, kindly help us with diagnostic and crash logs:

Diagnostic logs:

Run the Adobe Diagnostic Utility

1. Download the utility from this link: https://adobe.ly/4nqkAbE
2. Open the tool and click Start Diagnostics.
3. Ensure Advanced Logging is enabled.
4. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window).
5. Once the issue occurs, return to the utility and click Stop Monitoring.
6. Copy the Log ID shown and share it with us here.

Crash logs:

Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs:

• Instructions: https://adobe.ly/44afCIz
• Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.

Both types of logs are required. 

Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio