Out of Memory issues

[zein_0644]

Hi there

I have been having issues when scanning pages and insereting jpeg drawings into adobe, sometimes it says out of memory and everything crashes that is open sometimes i have to reboot the PC.

[Tariq Ahmad Dar]

Hi @Zein_0644,

Thanks for sharing the details. I understand how frustrating memory-related errors can be when working with large or complex PDFs.

To assist you better, could you please help with the following information:

1. Acrobat version (e.g., 2025.001.20476) – Help > About Adobe Acrobat

2. Operating System and its version

3. Approximate file size and whether the file has complex content like images, scanned content, or embedded fonts

4. Are you using any plugins, third-party scripts, or working with files stored on a network/shared/mapped drive?

5. When exactly do you encounter the error – during file opening, editing, saving, or printing?

In the meantime, here are a few steps that may help:

• Update Acrobat to the latest version via Help > Check for Updates

• Try opening the file after turning off Enhanced Security (Edit > Preferences > Security (Enhanced))

• Optimize the PDF using File > Save As Other > Optimized PDF and reduce embedded content

• If the issue persists with a specific file, try running Preflight > PDF/A validation, or recreate the PDF using a different method, or export

• Monitor memory usage via Task Manager/Activity Monitor to identify spikes

If the issue continues, feel free to share system memory logs and Acrobat logs, and we’ll be happy to escalate this further.

~Tariq

[zein_0644]

Hi

thank you for replying so quick, the Adobe version is 2025.001.20531 64 bit, windows 11 Operating System, i work for scanning company so we scan alot of documents, i think it starts happening when i insert scanned jpgs from a large scanner drawings, it starts to spike up to 95% when inserted and before saving it starts crashing.

[zein_0644]

Hi

thank you for replying so quick, the Adobe version is 2025.001.20531 64 bit, windows 11 Operating System, i work for scanning company so we scan alot of documents, i think it starts happening when i insert scanned jpgs from a large scanner drawings, it starts to spike up to 95% when inserted and before saving it starts crashing.