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Outlook 365 PDF preview

New Here ,
Feb 25, 2020 Feb 25, 2020

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Hi all.

 

After trawling through the internet trying to find a solution to my problem I have ended up here in a last ditch attempt to resolve my issue.

 

Basically, Outlook 365 refuses to let acrobat preview PDF documents. Other viewers work fine. I have tried all the usual fixs relating to attatchment handling. Has anyone got a fix for this? 

Thanks in advance!

TOPICS
Crash or freeze , General troubleshooting , How to , PDF forms

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Community Expert ,
Feb 25, 2020 Feb 25, 2020

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HI,

Can you confirm the operating system you are using. Also, are you trying to view a pdf that came as an attachment in an email through a browser (which one?) or though Outlook (which version?).

PLease include screenshots to help us understand how to help you best.

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New Here ,
Feb 25, 2020 Feb 25, 2020

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Hi there

 

Windows 10 x64 is being used, Trying to view PDF in the preview pane in outlook 365.

PDF error.png

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Feb 25, 2020 Feb 25, 2020

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There is no “previewer” for PDF in Outlook; it is working as designed. You double click on the attachment and view the PDF in either Adobe Reader or Adobe Acrobat depending upon what you have installed.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Community Expert ,
Feb 26, 2020 Feb 26, 2020

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Hi,

In my Outlook (desktop) I can see previews of pdf. Regarding th eonline version of Outlook (through a browser) the pdf previews in a pop up. I include screenshots. I have not installed any specific tool for this.Desktop-pdf-preview01.pngDesktop-pdf-preview02.pngBrowser-pdf-preview01.pngBrowser-pdf-popup-preview01.png

 

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