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Outlook Crashing when opening .pdf attachment from email (Adobe Document Cloud for MS Outlook Addin)

Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Hello

Problem
Outlook crashes for one of our users when they try to open a PDF attachement from their email they received. As soon as they try to open the .pdf from the email outlook crashes because there is a problem with the Adobe Document Cloud for MS outlook add-in. Outlook disables the add-in but our user needs to use it.

Solutions tried:
1) Already tried to see if I could have her work around when disabling the Add-in, but it gets re-enabled, so it will need to be used
2) Tried repairing both Adobe and Microsoft Office 365
3) Tried fixing the load behaviors in the registery for Adobe Add-ins
4) Make sure that both Adobe Acrobat and MS 365 applications are up-to-date with most recent version

Overiew:
None of these solutions worked and the user is still having Outlook crash. I will be reinstalling Adobe to see if this works. Does anyone have a solution to this?

TOPICS
Modern Acrobat , PDF

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Update: Looks like uninstalling Adobe Acrobat Pro and the Acorbat Genuine services from the laptop and reinstalling actually fixed the issue so far. User hasn't experienced the issue with Add-ins causing outlook to crash. 

Not sure if this will work for anyone else, but definately might help!

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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LATEST

Looks like this is still an issue after about 2 weeks. We are experiecing the same outlook add-in crashing Outlook.

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