Outlook Crashing when opening .pdf attachment from email (Adobe Document Cloud for MS Outlook Addin)

[Kovyon31734706imb0]

Hello

Problem
Outlook crashes for one of our users when they try to open a PDF attachement from their email they received. As soon as they try to open the .pdf from the email outlook crashes because there is a problem with the Adobe Document Cloud for MS outlook add-in. Outlook disables the add-in but our user needs to use it.

Solutions tried:
1) Already tried to see if I could have her work around when disabling the Add-in, but it gets re-enabled, so it will need to be used
2) Tried repairing both Adobe and Microsoft Office 365
3) Tried fixing the load behaviors in the registery for Adobe Add-ins
4) Make sure that both Adobe Acrobat and MS 365 applications are up-to-date with most recent version

Overiew:
None of these solutions worked and the user is still having Outlook crash. I will be reinstalling Adobe to see if this works. Does anyone have a solution to this?

[Kovyon31734706imb0]

Update: Looks like uninstalling Adobe Acrobat Pro and the Acorbat Genuine services from the laptop and reinstalling actually fixed the issue so far. User hasn't experienced the issue with Add-ins causing outlook to crash. 

Not sure if this will work for anyone else, but definately might help!

[Kovyon31734706imb0]

Looks like this is still an issue after about 2 weeks. We are experiecing the same outlook add-in crashing Outlook.

[paperlessi10807983]

My issue was quite the opposite. Adobe wa crashing when opening a document from outlook. Disabling new acrobat reader from the adobe menu fixed my issue.