Outlook Crashing when opening .pdf attachment from email (Adobe Document Cloud for MS Outlook Addin)

Report · Oct 25, 2023

Hello

Problem
Outlook crashes for one of our users when they try to open a PDF attachement from their email they received. As soon as they try to open the .pdf from the email outlook crashes because there is a problem with the Adobe Document Cloud for MS outlook add-in. Outlook disables the add-in but our user needs to use it.

Solutions tried:
1) Already tried to see if I could have her work around when disabling the Add-in, but it gets re-enabled, so it will need to be used
2) Tried repairing both Adobe and Microsoft Office 365
3) Tried fixing the load behaviors in the registery for Adobe Add-ins
4) Make sure that both Adobe Acrobat and MS 365 applications are up-to-date with most recent version

Overiew:
None of these solutions worked and the user is still having Outlook crash. I will be reinstalling Adobe to see if this works. Does anyone have a solution to this?

Report · Nov 02, 2023

Update: Looks like uninstalling Adobe Acrobat Pro and the Acorbat Genuine services from the laptop and reinstalling actually fixed the issue so far. User hasn't experienced the issue with Add-ins causing outlook to crash.

Not sure if this will work for anyone else, but definately might help!

Report · Nov 29, 2023

Looks like this is still an issue after about 2 weeks. We are experiecing the same outlook add-in crashing Outlook.

Report · Aug 14, 2024

My issue was quite the opposite. Adobe wa crashing when opening a document from outlook. Disabling new acrobat reader from the adobe menu fixed my issue.

Report · Sep 29, 2024

Hi @paperlessi10807983,

Hope you are doing well.

We are live with the latest version (2024.003.20112).

Please update the application to the latest version and let us know if that fixes the issue.

-Souvik