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ouverture Acrobat impossible.

New Here ,
Dec 15, 2022 Dec 15, 2022

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Bonjour a tousCapture d’écran 2022-12-14 à 11.24.57.pngBonjour a tous. J'ai un abonnement adobe et mon acrobat ne veut plus s'ouvrir. Il me demande d'accepter, lance acrobat et me remet cette fenetre. Je suis sous mac / os mojave 10.14. Toutes les autres applications fonctionnent parfaitement. Merci. Jack

TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hi @jacques27583317vqml 

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/x-productkb/global/unable-to-accept-end-user-license.html and see if that works for you.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Dec 15, 2022 Dec 15, 2022

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Hi amal.

Tks for the link. I just find this file :  Library/adobe/AIR/ eulaAccepted  

I delete this one ?

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Hi there,

 

Please go to ~/Library/Application Support/Adobe/OOBE/ and delete the _LicenseAgreement.xml file. as described in the help page shared above.

 

Regards

Amal

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