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Oversized cursor and highlighter

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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After an update to Adobe Pro DC last year I am encountering an issue with a very large cursor selection and highlighter. The cursor (and the highlighter mimics it) can vary from 1/4 to amost the full size of the page. I have reset preferences, renamed User preferences, and made some other preference changes noted in other posts but nothing has helped. Any ideas?  

Running: Adobe Pro DC version 2021.011.20039, 64-bit on Windows 10 Pro version 20H2, Build 19042.1466, 64-bit OS. 

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Edit and convert PDFs , General troubleshooting

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correct answers 1 Correct answer

Community Beginner , Jan 28, 2022 Jan 28, 2022

After uninstalling Adobe, running the clean-up tool, and then reinstalling Adobe, the issue resolved itself. 

 

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi Galen,

 

Thank you for reaching out and sorry about the trouble.

 

Could you please confirm if the issue occurs with all PDFs or with some particular PDFs?

It would be helpful if you can share a video of the issue occurring at your end and the sample PDF with us.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Jan 28, 2022 Jan 28, 2022

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After uninstalling Adobe, running the clean-up tool, and then reinstalling Adobe, the issue resolved itself. 

 

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New Here ,
Dec 05, 2022 Dec 05, 2022

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I have run into this issue many times over the years. And am experiencing it again on a random PDF file. When will a fix be put in place so this doesn't happen?

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