• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Oversized cursor and highlighter

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

After an update to Adobe Pro DC last year I am encountering an issue with a very large cursor selection and highlighter. The cursor (and the highlighter mimics it) can vary from 1/4 to amost the full size of the page. I have reset preferences, renamed User preferences, and made some other preference changes noted in other posts but nothing has helped. Any ideas?  

Running: Adobe Pro DC version 2021.011.20039, 64-bit on Windows 10 Pro version 20H2, Build 19042.1466, 64-bit OS. 

TOPICS
Comment review and collaborate PDF , Edit and convert PDFs , General troubleshooting

Views

627

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Jan 28, 2022 Jan 28, 2022

After uninstalling Adobe, running the clean-up tool, and then reinstalling Adobe, the issue resolved itself. 

 

Votes

Translate

Translate
Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

Copy link to clipboard

Copied

Hi Galen,

 

Thank you for reaching out and sorry about the trouble.

 

Could you please confirm if the issue occurs with all PDFs or with some particular PDFs?

It would be helpful if you can share a video of the issue occurring at your end and the sample PDF with us.

 

Thanks,

Meenakshi

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 28, 2022 Jan 28, 2022

Copy link to clipboard

Copied

After uninstalling Adobe, running the clean-up tool, and then reinstalling Adobe, the issue resolved itself. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

Copy link to clipboard

Copied

LATEST

I have run into this issue many times over the years. And am experiencing it again on a random PDF file. When will a fix be put in place so this doesn't happen?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines