Page flickering on macOS Monterey

[stefanias90422857]

Hello,

I have a problem since I upgraded my iMac OS to Monterey (12.2.1).

In my work I deal with building up the layout of books and send them to print, so I often use the "output preview" window, to verify that the PDF (exported from Indesign) has the right colors - for example, currently I have to verify that only black and a pantone color are present.

I have installed the latest version of Acrobat DC available on Creative Cloud, but since I updated my operating system the pages flicker every time I open "output preview".

They flicker quickly every time I switch from one page to the next or to the previous one (with "output preview" open, obviously), as if they were struggling to load.

This flashing is a problem because it annoys me a lot and makes it difficult for me to check before printing.

Has this happened to anyone else?

[kevin stohlmeyer]

We're having the same issue. Currently testing changing these settings:

• Change resolution to system from custom
• Change Smooth Text to Monitor (not laptop)
• Dont smooth images or use page cache (optional)
• Turn off Use Overprint Preview

[Amal.]

Hi there

++ Adding to the discussion

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[kevin stohlmeyer]

For us it's all PDFs after upgrading to the 2022 Acrobat release. Admin rights and root accounts do not resolve. We'll try resetting prefs (again) and report back.

[stefanias90422857]

Hi, thanks for the replies. I partially solved the problem by chatting with Adobe support. They advised me to install an older version of Acrobat, and by installing version 2021.001.20155 there is no flicker. 

Later I noticed that, periodically, Acrobat is updated by itself, and I find myself the latest version again. So if I need to use "output preview", I uninstall the program and reinstall the old version.

Even for me it's for all PDFs and they are stored locally.

[kevin stohlmeyer]

Be sure to check your Creative Cloud desktop app and make sure auto updating is turned off.

[stefanias90422857]

Hello Kevin, thank you. I checked but automatic update is disabled. The other apps (like Photoshop, Illustrator, Indesign) don't update themselves, but Acrobat does, I don't know why.

[stefanias90422857]

I have now seen that in the Acrobat preferences, however, I had automatic updating active! Having removed it I hope the issue will be solved 👍