Page sizing & handling grayed out

[markm59256397]

Page sizing and handling is grayed out when I select an hp designjet plotter to print to (see below). It is accessible when I select my normal 8.5x11 printer. Please help me fix this.

[AkanchhaS]

Hi Markm,

As shared via screenshot, it seems to be the printer specific issue. Where printer itself has its default settings. You may refer to the printer setting by going to the control panel.

• Right click on printer (hp designjet plotter)> Properties>Properties>Change Properties
• Check with any other application than Acrobat, and try printing using same printer.
• If that doesn't fix the problem, please refer to the printer support.

Regards,

Akanchha

[markm59256397]

I followed the directions above and it still did not work. Powerpoint allows me to change paper sizes and scale to those sizes. Adobe Acrobat DC is still grayed out. Please advise.

[AkanchhaS]

Is it possible to share this both ppt and .pdf  files with us? We would like to test the same at or end to check whether issue is reproducible or not.

You can upload the file on Document Cloud or any other storage and share the link here. Or you can send via email to the email address shared in private message. Share Adobe Creative Cloud files, libraries, prototypes, and more

Note: Please do mention your forum thread and name in the email subject.

Regards,

Akanchha

[richardp79864628]

I have the exact same issue with almost the exact same plotter (T1600 PS). Can change paper sizes & handling by selecting a different printer. Once I select the plotter again, it gets greyed out.

[richardp79864628]

Fixed it. changed the printer driver to one that wasn't a pdf driver.

[OCoyneElectric]

I'm having the same issue. How do i change the printer driver to a non pdf driver?

[defaultv0xgfx691818]

Had the same issue with a new DesignJet Z6 44in. The alternate driver gave the scaling options, but the plotter just gave an error message.

The solution, ultimately, was using HP Click, dropping the PDF file in it, and then it gave us all the scaling options and everything printed just fine. I also had a mostly successful print from Affinity Publisher on the same document. It gave me scaling options, just the page centering was a little off. HP Click went silky smooth though.

[Jason24961578gsxt]

I am having this issue. Did anyone find a fix?

Please, I have scoured the internet and have not found a fix. Please Help.