Pages rotated with fixups revert to pre-fixup orientation when PDF saved/closed/re-opened

[hans_pnw]

I have two fixups that rotate pages, based on size and orientation. After running the fixups and confirming that all pages have been rotated correctly, I save the PDF.

When I close and re-open the PDF, all of the rotated pages are back to their prior, incorrect orientation; this seems especially odd to me because I saved the file with the pages correctly oriented.

How can I make the fixups permanent?

[try67]

What exact commands did you use?

[hans_pnw]

I'm running Rotate pages to landscape if portrait (set to rotate only 11x17 pages), and Rotate pages to portrait if landscape (set to rotate only 8.5x11 pages).

If it matters, I'm using an action to run them both.

Also, to be clear, once the the fixups are applied, everything looks correct, and the Save icon becomes available, so I'm positive I'm saving the file before I close.

[Brad @ Roaring Mouse]

I wasn't able to reproduce the issue. It worked fine for me on a test file.

What were the details to the action you were using?

[JR Boulay]

Can you share this file?

[hans_pnw]

Thank you, roaringmousegraphics and JR, for responding to my post.

I've attached a scrubbed version of the file. Looks like I can't attach fixups and actions, so I've put them here:

https://drive.google.com/drive/folders/1GunQ8L-rY62kWgVjoX8tfTVAUxzRO9Mi?usp=sharing

A couple observations from this morning:

• When I run the action on the file and then get an active Save icon, after I click it and close the file, the Date Modified does not change in Win File Explorer. In other words, clicking Save isn't...saving.
• I do not get a SaveAs prompt when I run the action.
• When I run a single fixup via Preflight, I DO get a SaveAs prompt, and the fixup is successful; however, this isn't a satisfactory work-around: I need to have users be able to run a whole host of fixups, almost all of which have to do with either rotating or resizing; my understanding is that this is what an action will allow me to do.

I have read Adobe's online documentation about fixups, but perhaps I missed something; however, the fact that I'm presented with a live Save icon post-action, but clicking it does not actually save the file suggests something else is afoot.

Thank you for your help.

[Brad @ Roaring Mouse · Accepted solution]

Your action did indeed create a file that unless you Save AS to a new name or overwrite the old one, a simple Save didn't do it. Whether that's a bug or not, I'm not sure, but it's worth reporting.

In the meantime, your Action didn't have a Save at the end.. if you add that to the bottom of your Action, it will work correctly.

[hans_pnw]

That worked! Thank you!

It may not be a bug, in the sense that that behavior is perhaps how Adobe expected it, but from a UI perspective, I'd say it definitely is: Having a clickable Save icon that doesn't actually save is a problem.