Paid subscription

[teo_2929]

Hi. Does anyone out there know why a subscription shown "Paid" in Windows' Playstore for Adobe products cannot work after successful installation? 

[creative explorer]

@teo_2929 have you tried to restart your PC, and log back into Adobe.com with the correct user name and password that you used to buy the subscription

[AnandSri · Accepted solution]

Hello!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Do you get error messages when you try to access any feature or the app? Are you trying to use the app on a Windows machine or a mobile device? Please confirm You're Signed In with the Correct Adobe ID (email) through which you subscribed to the license/subscription. If you are on a Windows machine, sign out from the app, restart the machine, and sign in with the Adobe ID. Ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4jjoa5f

Assuming you are on a stable internet connection, try to repair the app from the Menu > Help > Repair installation, restart the machine and check. If the issue persists, try deactivating and reactivating your subscription. Go to Menu > Help > Sign Out, then Help > Sign In and sign in again with your Adobe ID. See this article for more information: Troubleshoot activation | Acrobat subscription

Let us know how it goes.

Thanks,

Anand Sri.