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17

PANTALLA NEGRA AL TRATAR DE COLOCAR FIRMA O INCIALES EN EDITION DE PDF URGENTE SOLUCION

New Here ,
Nov 02, 2023 Nov 02, 2023

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saludos a la comunidad , cuando entro en la parte de edition de pdf lleno todos los campos del formato en pdf y al tratar de colocarle firma o iniciales al hacer click se me coloca la pantalla en negro , solo puedo salir de ahi dando escape , donde esta el error o solucion .

TOPICS
General troubleshooting , Install update and subscribe to Acrobat , PDF forms , Security digital signatures and esignatures

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hi @JOSMAN 

 

We are sorry to hear that. Please try the following troubleshooting steps:

 

Launch Acrobat/Reader > CTRL,CMD + K > Preferences > Signatures > Under Creation & Appearance > click More > uncheck use modern user interface for signing and relaunch the application and check.

 

Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/screen-goes-black-when-adding-signature/td-p/1097... and see if that works

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Me pasa lo mismo no se que hacer .. has podido solucionarlo ?

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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quote

The same thing happens to me, I don't know what to do... have you been able to solve it?


By @maya35100663rtok

Did you try @Amal. 's suggestions? https://community.adobe.com/t5/acrobat-discussions/pantalla-negra-al-tratar-de-colocar-firma-o-incia...

ABAMBO | Hard- and Software Engineer | Photographer

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