parsing problems opening a 3D PDF

[gerardk44604556]

Since last friday, I'm unable to open 3D PDF's generated in SolidWorks 2017 SP3.

After I created a 3D PDF in SW, I tried opening it with Adobe Acrobat DC. Adobe return a parsing problem.
This was the first time I encoutered these problems. I tried to find a solution using the Solidworks forum, but no result.

I tried opening the 3D PDF on other computers (both Apple and PC) thet didn't have any problems with the files.

I don't know where else to look for a solution.

[jehronimo]

Hi,

I had this issue with my Adobe Acrobat Pro DC and Adobe Acrobat DC reader and the "solution" we found to fix it was this one:

Go in the Adobe cache folder:

C:\Users\[user]\AppData\Local\Adobe\Acrobat

Then rename the folders:

DC --> DC_old

and

2015 --> 2015_old

(you can delete those folders, they will be re-created, but I prefer the renaming ).

Then run your program, it should be OK.

[pusterla_1880p25574283]

Hi all,

The solution working good but regularly after each case below, we must delete entirely then folder named DC.

- Windows update

- Video driver update

- Adobe update

Good luck.

[jehronimo]

Hi there,

Yes, this is "simply" a bypass, Adobe is informed about this. We are still waiting for a fix...

But for me, it works "every time" I get this issue...

[Hpatel9898]

I tried this solution and it works perfectly.

Thanks you so much .

[BhavnaNegi]

To investigate the bug furthur, could you please share

1. The version of the installed Acrobat/Reader with which you are seeing issue?

2. Please share the file that you created via SolidWorks 2017 SP3

3. Please share the OS that you are testing on - Windows or MAC and the versions too.

[jfraysse227194367tiga]

Solution works perfectly for me! Thanks very much!