Password Protection Not Working

[Gordon301923595eqr]

For GDRP reasons we need to password protect files and for a long time there has not been an issue with this. However recently it will not let you add a password without saving the file, this is not worse as every time you do this if you are not careful you are creating a temporary file which is getting the password protection and not the file that you want protected so files could be sent unprotected. Not sure why you have decided to make this change as it is annoying and stupid and can end up with the password not being added or you have to try 2-3 tim

[Amal.]

Hi @Gordon301923595eqr 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the workflow/steps you are doing to add the password to the PDF file? A small video recording of the same would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also please go through the help page https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html for more information about securing the PDF

Regards

Amal

[Jason38121788sebc]

Amal

I just got this update and I agree this is a horrible update. I am sure thousands agree with us we don't want to save it password protected just add to email with password. Adobe please fix this immediately or you will lose customers. 

[try67]

To apply a security policy you must save the file, but you should be able to just overwrite the original one. You don't have to save it under a new name.

[Jason38121788sebc]

I just got this update and I agree this is a horrible update. I am sure thousands agree with us we don't want to save it password protected just add to email with password. Adobe please fix this immediately or you will lose customers.