Passwords that were never set..!

New Here ,
Dec 20, 2016 Dec 20, 2016

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Help! I have just attempted to open an Adobe file on my PC and it is asking for a password. These are documents I have had for years (in some cases) and I have never added a password to any of them. Since updating adobe it appears these Adobe documents are asking for something they never had and I have certainly never given them. I cannot produce a password I never created.

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Security digital signatures and esignatures

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Community Expert ,
Dec 20, 2016 Dec 20, 2016

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Are you sure it's asking for the password to the document and not just trying to log you into the Document Cloud?

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New Here ,
Dec 20, 2016 Dec 20, 2016

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Thanks for the response.

Sadly no, upon attempting to open any of my PDF's I get a password box, stating the document name and the following: 'X'.pdf is protected. Please enter a document open password'.

This is the first instance of using Adobe Acrobat Reader DC since the upgrade in November. This problem brought me to the website to open an Adobe account today to look for a fix.

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Community Expert ,
Dec 20, 2016 Dec 20, 2016

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That's really odd. Can you share one of them? Does this happen to new files?

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New Here ,
Dec 21, 2016 Dec 21, 2016

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Joel,

Again thanks for the response.

Well this morning I decided to take drastic action and removed Adobe Reader DC from my PC. I then re-installed it afresh and for no logical reason my files are now accessable, the password issue has vanished.

This (obviously) makes no sense whatsoever, in real terms all I've done is remove and re-instate like for like. Maybe it makes sense to someone, but not me!

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Community Expert ,
Dec 21, 2016 Dec 21, 2016

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Thanks for the update but honestly, that makes me even more concerned. Tell me you have a virus scanner on your machine and that it's running?

I'm glad your files weren't actually rewritten.

J-

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New Here ,
Dec 21, 2016 Dec 21, 2016

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Yes. I have a fully paid-up, fully running, fully working subscription to VIPRE and it hasn't failed me yet!

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Community Expert ,
Dec 21, 2016 Dec 21, 2016

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Ok - Gremlins then

Again... Glad it's working.

J-

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New Here ,
Jul 03, 2022 Jul 03, 2022

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I am having the exact same issues. I am trying to modify an important business contract. I did not "finish" or set protection for the contract prior to saving as it was not complete. Now we have to draw up a new contract from stratch because I (as the contract owner) am locked out of a document that I did not even set a password for!

 

 

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LEGEND ,
Jul 03, 2022 Jul 03, 2022

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Maybe you signed it before it was finished. 

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New Here ,
Jul 03, 2022 Jul 03, 2022

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Maybe similar to mine, suddenly any PDF I open it is a 2017 file, so litterly it is replacing most of my pdf's with an old file.  Scanned machine twice and have no virus.  I ran the repair tool and still have the issue.  I just ran HR block to resave my files since they were overwritten with the 2017 file and it was the same 2017 file.  So maybe yours was replaced with one of your locked files. 

 

 

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