PDF appearing as shortcuts

[veronicac98464355]

I am running Adobe Acrobat 2017 on a PC with Windows 7 Professional.

When I try to save a PDF it seems to save but then I can't find it. If I search my computer for the file I just saved, it shows up as shortcuts. Two shortcuts in the "Recent" folder but with different paths, and one globe icon.

This is the only way I can see the file. I can open the shortcut though.

If I save it again a couple more times, it will save it normally, but I don't want to have to save PDFs three times.

This has been happening for weeks, but it doesn't happen every time. I have restarted my computer several times.

[Test Screen Name]

Where exactly are you trying to save it? What destination folder do you choose? Does it work if you choose the Desktop instead?

[veronicac98464355]

I've tried to save it to the Destop, but this happens no matter the destination.

[Test Screen Name]

If you open the shortcut, to something you expect to be on the desktop, and use File > Properties -- General, what does it show for the full file name including directory?

[veronicac98464355]

I searched again so that I could answer your question, but now there are two globe icons and no PDF icons. I can't open the globe icons.

[ls_rbls]

Please take a look at these links and see if this applies to your case:

Shortcut Icons were changing to globe

https://www.itsupportguides.com/knowledge-base/windows-7/windows-7-recent-items-folder-location/