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PDF changed original fonts and hyperlinks don't work

New Here ,
Jan 03, 2017 Jan 03, 2017

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I am using MacBook Pro and have Microsoft Word 2016 and Adobe Acrobat 2015 version installed.

Objective: to convert microsoft word file to pdf document with all internal links (table of contents, cross reference links, etc) working.

What I've done:

First try: converted the document to pdf using 'Save As' option straight from Ms. Word, chose 'best for online viewing' to retain all the links. What happened was, the links were all working but all original fonts are gone and replaced with some sort of generic font throughout the document

Second try: tried to create pdf using Adobe Acrobat, it automatically converts the word document into pdf but later found out that all the links were not working at all.

I need to know how to convert a word document into pdf without losing the hyperlinks/internal links and original font. Not sure why Ms. Word just decided to change all of my fonts....

Help...

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correct answers 1 Correct answer

New Here , Feb 11, 2021 Feb 11, 2021

It is 2021 and this is still an issue. It has driven me mad. The solution I have found rom testing every way to create a PDF appears to be something to do with the 'Adobe Create PDF cloud service'. The only way to both create a PDF with embedded fonts *and* retain hyperlinks is to disable the 'use Adobe Create cloud service'.

 

From the Acrobat tab in Word's ribbon click 'create PDF' and then click 'No' to create a PDF without using this service if prompted. If you are not prompted maybe you alrea

...

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Hi,

Thanks for the update.

I managed to delete the ribbon but when I "save as" either the fonts (with best for printing option) or the hyperlinks (with best for online distribution option) are preserved. Do you have any suggestions?

Thanks!

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Community Beginner ,
Sep 22, 2022 Sep 22, 2022

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Oh my. The previous trick no longer worked for me either...I could get fonts embedded, but not hyperlinks  and was losing some bold font. I tried deleting the link creation file noted above (after saving it in a safe place) and even did a restart but to no avail. File>Save as PDF>best for printing didn't work for me..nor anything else I tried. In frustration and much cursing, I gave up and copy/pasted the linkcreation.dotm file BACK to its original folder..shut down my computer, restarted (it went crazy in my attempt to copy/paste that file)...opened Word, the Acrobat was now showing up again (hello old friend)...chose Create PDF>No>Best for Printing and viola! Fonts embedded, hyperlinks work, still no bold font...but geez I can live with that. Don't know why that (delete .dotm file, restart, copy/paste .dotm shut down) caused the Create PDF>No option to work again for embedding...but it did.

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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This doesn't work for some people.


BETTER SOLUTION:  Open your Word document in Pages and then export to PDF.  All fonts, formatting and links remain in tact.  Perfect !!

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New Here ,
Apr 27, 2022 Apr 27, 2022

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I was thrilled when this solution worked for me! However, my client (I'm a designer) works on PC and doesn't seem to have these options. Does anyone know if there is a similar solution to embed both fonts and links when working on Windows?

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New Here ,
Jan 25, 2022 Jan 25, 2022

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I have tried the "correct answer" below, but it still didn't work for me on my Mac with Word v 16.57.

Maybe because I did click "use online service" and seems like there is no way to turn it off after that.

 

But a colleague of mine find another workaround. Check the fonts you have installed. These are probably .OTF.

  • Use and online converted to .TTF; delete .otf versions and install same fonts, but in .TTF again.
  • restart Word
  • Save As.. PDF and it works!!! (it's ok to use the cloud service to convert now, as it doesn't matter)

 

Hope it helps before Adobe fixes it in 2055 🙂

 

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New Here ,
Feb 06, 2022 Feb 06, 2022

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This problem has been a constant problem for years now, and none of these fixes address it consistently. Yes, Microsoft Word for Mac is always a second-rate product (and no, Mac-to-Windows docx files are not WYSIWYG compatible, depsite Microsoft claiming this for at least as many years). But now it's even more absurd – take your library of OTF fonts, convert them one-by-one to TTF, and then try those versions instead? Come on. Just more crap programming from developers at MS and at Adobe. You can pay hundreds of dollars for these apps (thousands over the years) and they still can't handle a basic conversion between file formats that retains even embedded fonts (at a 5x file size penalty) and hyperlinks, TOCs, and so on? Absolutely ridiculous.

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Open your Word document in Pages and then export to PDF.  All fonts, formatting and links remain in tact.  Perfect.

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Open your Word document in Pages and then export to PDF.  All fonts, formatting and links remain in tact.  Perfect !!

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New Here ,
Apr 04, 2022 Apr 04, 2022

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I had the same issue and found a quick way to make the document preserve hyperlinks and downloaded fonts simply anc quickly. I clicked the print icon. Screen Shot 2022-04-04 at 4.05.35 PM.png

Then clicked on the PDF dropdown at the bottom of the pop up print screen and selected Save as PDFScreen Shot 2022-04-04 at 4.07.27 PM.png

This then saved the document preserving both hyperlinks and downloaded fonts. 

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New Here ,
Jun 14, 2022 Jun 14, 2022

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This does not seem to work for hyperlinks when I tested it (any hyperlinked words that are not a full URL are no longer linked).

 

How has this still not been resolved?

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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SOLUTION:  Open your Word document in Pages and then export to PDF.  All fonts, formatting and links remain in tact.  Perfect !!

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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ATTENTION MAC USERS:  I HAVE THE SOLUTION !!

 

After years of frustration and anger towards Microsoft - I have finally found a work-around that is perfect.


Open your Word document in Pages (Mac)

Export to PDF.

That's it.  All formatting, fonts and links are in tact.

If you really want to vote with your feet - start using Pages instead of MS Word. It's not a bad program!

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Embed the font in word, then go to save as a PDF. Choose "More Options" under where you select the file type>"Options" button>PDF options> check the "PDF/A compliant" box. 

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