PDF Doesnt Load Properly

[DanJones23]

Hi All,

My laptop has updated to Adobe Acrobat DC with the new 2024 AI assistant. 

However when opening any PDF that is locally saved on my computer or email account, i get a grey screen on some pages, almost like its trying to download. This happens on PDF's that are purely text and only a few pages long. Any tips?

Its a work account so im not the system administrator. 

I think the version number is: 24.2.20759.0

Thanks in advance.

[Tariq Ahmad Dar]

Hi @DanJones23,

Sorry for the delay in responding to your question.

We recently released an update for the app. Try updating your app on the machine and re-launch it. Let us know if it works.

If it doesn't, let us know precisely what you are trying to do and what is happening. A screenshot or screen recording would be highly helpful in understanding your workflow and issues at your end.  

Thank you for your patience. 

~Tariq