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PDF file generation failed

Community Beginner ,
Aug 20, 2024 Aug 20, 2024

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Al generar comprobantes desde un programa de tercero e intentar descargarlo desde ADOBE ACROBAT se me presenta el siguiente problema:

damian_7458_0-1724153517212.png

 

Tengo entendido que es un error de fuente. Necesito ayuda, quisiera saber como poder resolverlo

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Create PDFs , PDF , Print and prepress

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correct answers 1 Correct answer

Community Beginner , Aug 28, 2024 Aug 28, 2024

Buenas tardes,

Lo probé y funciona correctamente.

damian_7458_0-1724874725240.png

 

Tuve que ocultar información sensible pero se puede observar que esta arreglado.

damian_7458_1-1724874861957.png

 

Muchas gracias !!

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Community Expert ,
Aug 20, 2024 Aug 20, 2024

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What version of Acrobat do you use?

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Community Beginner ,
Aug 20, 2024 Aug 20, 2024

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damian_7458_0-1724164218217.png

damian_7458_1-1724164740916.png

 

Adjunto captura de las versiones en las que sucede. Me sucede en dos computadoras diferentes 

Gracias por su atención

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Community Expert ,
Aug 21, 2024 Aug 21, 2024

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It is a bug of this Acrobat version.

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Adobe Employee ,
Aug 22, 2024 Aug 22, 2024

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Hi damian_7458,

 

Thank you for reaching out.

 

The team is aware of the issue and is working on the fix.

We will update you once the fix patch is available. We appreciate your patience.

 

Thanks,

Meenakshi

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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Gracias

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Adobe Employee ,
Aug 28, 2024 Aug 28, 2024

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Hi damian_7458,

 

Thank you for your patience.

 

Please try updating the application to the latest version available which addresses this issue. In Acrobat, go to Menu > Help > Check for updates. 

Refer to the information in the following help document to learn more about the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

 

Let us know how it goes. 

 

Thanks,

Meenakshi

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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Buenas tardes,

Lo probé y funciona correctamente.

damian_7458_0-1724874725240.png

 

Tuve que ocultar información sensible pero se puede observar que esta arreglado.

damian_7458_1-1724874861957.png

 

Muchas gracias !!

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Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

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Hi damian_7458 ,

 

Thank you for the confirmation. Glad to know the issue is resolved.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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