PDF file generation failed

[damian_7458]

Al generar comprobantes desde un programa de tercero e intentar descargarlo desde ADOBE ACROBAT se me presenta el siguiente problema:

Tengo entendido que es un error de fuente. Necesito ayuda, quisiera saber como poder resolverlo

[Bernd Alheit]

What version of Acrobat do you use?

[damian_7458]

Adjunto captura de las versiones en las que sucede. Me sucede en dos computadoras diferentes 

Gracias por su atención

[Bernd Alheit]

It is a bug of this Acrobat version.

[Meenakshi Negi]

Hi damian_7458,

Thank you for reaching out.

The team is aware of the issue and is working on the fix.

We will update you once the fix patch is available. We appreciate your patience.

Thanks,

Meenakshi

[damian_7458]

Gracias

[Meenakshi Negi]

Hi damian_7458,

Thank you for your patience.

Please try updating the application to the latest version available which addresses this issue. In Acrobat, go to Menu > Help > Check for updates. 

Refer to the information in the following help document to learn more about the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes. 

Thanks,

Meenakshi

[damian_7458 · Accepted solution]

Buenas tardes,

Lo probé y funciona correctamente.

Tuve que ocultar información sensible pero se puede observar que esta arreglado.

Muchas gracias !!

[Meenakshi Negi]

Hi damian_7458 ,

Thank you for the confirmation. Glad to know the issue is resolved.

Let us know if we can be of any further help.

Thanks,

Meenakshi

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