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PDF files disappearing

New Here ,
Sep 11, 2023 Sep 11, 2023

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Windows 10, individual User. 
Saved PDF files received as attachments via Comcast email, to local drive.
No network or Cloud involved.
Just installed the Acrobat Trial version. Working fine.

I actually see the files as saved to my local drive.

When I return later to retrieve them, gone; no trace!
Help! 

TOPICS
General troubleshooting , PDF

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hi @Vincent322165961jif

 

Hope you are doing well and sorry for the delayed response.

 

Adobe Acrobat can not delete the PDF files saved in the local drive of the computer, unless it was removed manually.

You may try to redownload the files from the email attachments and see if that works.

 

Also make sure you have the Acrobat application updated to the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

 

~Amal

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