PDF Fillable form -not fillable after using Java to send doc by email

[Beckie McCulley]

Hi there,  
I have a fillable form that has the following:
Team Member fills in then hits button (Java script) opens email to send document to their Leader

Leader completes the remainder of the form then hits their button (Java script) opens an email and sends it to me for processing.

PROBLEM: when the Leader receives the form they are not able to complete their section.  They can choose the fields but can not type in them.  

[try67]

Do you know how (where) they're opening the file?

[Beckie McCulley]

probably Adobe reader

[try67]

You need to find out for sure.

[Beckie McCulley]

The person who completed the TM part of the form used Adobe Reader.  I have adobe DC and I was unable to complete the Leadership portion of the form when I received it by email.

[try67]

Ask them for a full-window screenshot. Many times people think they use Reader when in fact they don't.

The most common issues are caused by opening the file in a browser window.

[Beckie McCulley]

The TM opening up the form first and completing is using  Adobe Acrobat Reader DC - not opened in a browser.

[Beckie McCulley]

It's like when it is emailed the first time from the Team Member to the Leader all fields get locked - how do I get it to not lock the Leader's section?

[Beckie McCulley]

Or not lock the form at all.  It is not important if the entire form remains fillable.

[Beckie McCulley]

I do not have an actual signature field but I do have the following.

[try67]

Can you share the file in question with us, please? The filled-in version, preferably.

[try67]

All the fields in this file have been locked and set as read-only. However, I don't see any script that would have done that, so it was probably done manually by whoever filled it in.

[Beckie McCulley]

You don't think it was done because the signature was dropped in?

[Beckie McCulley]

This is the orginal form that gets emailed as an attachment to the TM

[try67]

Maybe, if they clicked the "Lock Document" check-box when they did so...

[Beckie McCulley]

I don't think they would --- Can I send you an email with the document and have you complete and see if it does it?

[try67]

Sure, just provide an exact description of how they signed it.

[try67]

PS. My email is [try6767 at gmail.com].

[Beckie McCulley]

so I just tried it using Reader.  signed using the following - and it locked it  - 

So how can I make this work so the top half/ TM portion of the document is the only portion that gets locked??

[Beckie McCulley]

Any ideas?

[try67]

Use a Signature field. It will allow you to specify which fields should be locked when it is signed.

[Beckie McCulley]

is there a way to get around this? - Our TM's are going to have a difficult time with this