PDF Fillable form -not fillable after using Java to send doc by email

New Here ,
Jun 01, 2022 Jun 01, 2022

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Hi there,  
I have a fillable form that has the following:
Team Member fills in then hits button (Java script) opens email to send document to their Leader

Leader completes the remainder of the form then hits their button (Java script) opens an email and sends it to me for processing.

PROBLEM: when the Leader receives the form they are not able to complete their section.  They can choose the fields but can not type in them.  

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JavaScript , PDF forms

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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Do you know how (where) they're opening the file?

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New Here ,
Jun 01, 2022 Jun 01, 2022

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probably Adobe reader

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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You need to find out for sure.

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New Here ,
Jun 01, 2022 Jun 01, 2022

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The person who completed the TM part of the form used Adobe Reader.  I have adobe DC and I was unable to complete the Leadership portion of the form when I received it by email.

 

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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Ask them for a full-window screenshot. Many times people think they use Reader when in fact they don't.

The most common issues are caused by opening the file in a browser window.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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The TM opening up the form first and completing is using  Adobe Acrobat Reader DC - not opened in a browser.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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It's like when it is emailed the first time from the Team Member to the Leader all fields get locked - how do I get it to not lock the Leader's section?

 

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Or not lock the form at all.  It is not important if the entire form remains fillable.

 

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New Here ,
Jun 02, 2022 Jun 02, 2022

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I do not have an actual signature field but I do have the following.

 

BeckieMcCulley_0-1654178787619.png

 

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Can you share the file in question with us, please? The filled-in version, preferably.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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All the fields in this file have been locked and set as read-only. However, I don't see any script that would have done that, so it was probably done manually by whoever filled it in.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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You don't think it was done because the signature was dropped in?

 

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New Here ,
Jun 02, 2022 Jun 02, 2022

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This is the orginal form that gets emailed as an attachment to the TM

 

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Maybe, if they clicked the "Lock Document" check-box when they did so...

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New Here ,
Jun 02, 2022 Jun 02, 2022

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I don't think they would --- Can I send you an email with the document and have you complete and see if it does it?

 

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Sure, just provide an exact description of how they signed it.

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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PS. My email is [try6767 at gmail.com].

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New Here ,
Jun 02, 2022 Jun 02, 2022

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so I just tried it using Reader.  signed using the following - and it locked it  - 

So how can I make this work so the top half/ TM portion of the document is the only portion that gets locked??

BeckieMcCulley_0-1654186745475.pngBeckieMcCulley_1-1654186756833.pngBeckieMcCulley_2-1654186765844.png

 

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Any ideas?

 

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Use a Signature field. It will allow you to specify which fields should be locked when it is signed.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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is there a way to get around this? - Our TM's are going to have a difficult time with this 

 

BeckieMcCulley_1-1654194134293.png

 

 

 

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