Hello everyone.
I have a huge issue with a PDF document that a coworker created by saving it from Microsoft Word 2016 Mac's "Save to PDF". He sent me this screenshot that He was opening in his PC:
It happens immediately when He opens the file.
Then, this happens:
In the red "circle" is where a text is supposed to be. But this is happening in his PC and the customer's PC, I have three Windows PC that opened the file correctly, two iMac that can open it correctly, even under Android and iOS. I tried updating Windows in his PC, deleting some programs that could possibly affect the fonts, like CorelDraw, Xara, etc. And still no luck. I tried emulating a Windows 10 Home computer within mine (since I had Windows 10 Pro, I believed that probably the Windows edition installed in his PC could have relation), and still looks good. I have not installed the font in my PC, He doesn't either. So, the problem remains in his PC and the same problem there is also (probably) in the customer's PC.
I also tried to create the document from the scratch and exporting it as PDF, and again: it looks good in my computers, and the problem still happening in his PC.
Can anybody tell me what could cause this?
Thank you 
2
Replies
Hello Eric. Here are the screenshots:
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