• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF form not attached when I email

New Here ,
Mar 07, 2017 Mar 07, 2017

Copy link to clipboard

Copied

Hello,

I hoping someone can help. I created an email button and when I try and send, it doesn't attach the PDF file. The mailto:  opens Microsoft Outlook but doesn't attach the PDF file.

This is how I have it setup.

Capture1.GIF

Thank you,

Pat

TOPICS
PDF forms

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 05, 2017 Apr 05, 2017

Copy link to clipboard

Copied

Hi Pat,

Sorry for the delay in response.

This is the right approach to email the attachment. Would you let me know what happens when you click the button.

Also, check if you have any pending updates. If there are any try installing them. Restart the machine and try again.

Also, you may check this thread: https://acrobatusers.com/tutorials/dynamically-setting-submit-e-mail-address

-Tariq Dar.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Apr 05, 2017 Apr 05, 2017

Copy link to clipboard

Copied

I noticed this behavior happens to me when I  submit a PDF form (using mailto:) from within Chrome web browser's default PDF viewer plugin. The email client opens, but without an attachment. You might want to make sure the PDF opens in Adobe Reader in order to submit the PDF using a mailto address. Or a work-around would be to convert the PDF to an HTML form, so when the end users submits the HTML form the data can be merged with a blank PDF using ASP.net (and iTextSharp). The merged PDF can be attached to an outbound SMTP email message and a response can be sent to the end-users with a success/fail redirect or message. All without the utilizing client-side email software.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 06, 2017 Apr 06, 2017

Copy link to clipboard

Copied

LATEST

Hi NKOWA555,

Google chrome doesn't use anymore Adobe's plugin to view pdf documents: Change in support for Acrobat and Reader plug-ins in modern web browsers so we don't have control over it.

I would suggest download the pdf file and open in Reader/Acrobat.

Let us know if that helps.

-Tariq Dar.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines