PDF Form - Text Box displays completely different text when clicked into?

Report · Jun 16, 2023

This is really strange. A form that my company uses on a regular basis has a large text box for notes.

On one specific copy of this file, the text box displays one set of text when viewing it after opening the file. But when I clicked into the field to copy the text to a different report, it switched to a completely different set of text related to a different job! I can't seem to access the text that is viewed at all. The only clue I have to what is going wrong with this is when I go in to Prepare Form, open the Properties/Options of this text box, and uncheck "Allow Rich Text Formatting", the viewed text disappears and the unwanted text is now the same for viewing/clicking.

I have never seen this issue before on any other copies of this file. I am including screenshots as I can not attach the file itself due to company restrictions. The top box is how the text appears at first, and the bottom is when I click in it to edit. After unchecking "Allow Rich Text Formatting", the bottom text appears in the box at all times.

Does anyone have any idea how this happened so I can avoid it in the future?

Report · Jun 30, 2023

Hi AJH-FSMT,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if you have created the document. If yes, how was the document created?

We will require more information and the sample PDF on which the issue occurs to investigate this further.

Thanks,

Meenakshi