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PDF images not appearing online

New Here ,
Apr 04, 2024 Apr 04, 2024

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Hello,

 

I'm having an issue with an image not appearing on a PDF when I upload it into Microsoft programs such as  SharePoint or Teams. 

 

I created this PDF in Adobe Acrobat by using the "edit" feature on a previous version of the PDF. The new version included text changes and replacing an image. 

 

The PDF displays correctly if I download it from our Microsoft SharePoint library and view it in Adobe Acrobat or Mac's Preview application. The PDF also displays correctly on SharePoint when I hover the mouse over the file and it shows a PDF preview (but then I click on the file and the image disappears). 

 

I've attached 2 screenshots showing the image that is missing and what it should look like.

 

Any thoughts on how I can solve this problem? 

 

Thank you!

Emma

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As the image is being displayed correctly in Acrobat/Reader application, it seems to be an issue with the Microsoft. There isn't much that we can do in this case.

 

Additional information, please check out the similar discussion that i have found on MS support page https://adobe.ly/3VXLH2y and see if that works.

 

~Amal

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