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PDF links not working when uploaded to Creative Cloud

New Here ,
Mar 15, 2023 Mar 15, 2023

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Hi

I created a PDF using Acrobat Pro and added page and web links which all work perfectly in Acrobat. However, when I upload to cloud docs and share the file, the links don't work. If I download the document from cloud the links work again. However, this seems to defeat the purpose of sharing files with people via cloud as I might as well just send them the PDF file. Is this a bug or just not a feature of cloud? Thanks.

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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<moved from cc services>

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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The people should use Acrobat Reader to view the shared file.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Thanks Bernd and yes the file works in Acrobat Reader no problem. However, my issue is if I share a cloud "synced" PDF then the links don't work. They have to download a copy and then open in Acrobat. This then adds another step meaning I might as well have just sent them the PDF directly (some of the people I'm sharing with are not the most tech savy). The neatness of sharing via cloud is I don't have to send them a large file, it's one click to view the document and works great on both desktop and mobile. Just a shame it seems to limit functionality.

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