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PDF Password

New Here ,
May 13, 2021 May 13, 2021

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I am creading PDF files from my pastel accounting. THey are secured and I have ot put a passowrd on how do I fix this so I can load these files on SARS website. SARS will not convert these PDF files due to the Password protection

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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So what's your question?

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New Here ,
May 13, 2021 May 13, 2021

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I need to know where do I get this password and how to remove it so the PDF document is no longer password protected

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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- Where to get it: From the people that applied it.

- How to remove it: Once you have it, open the file in Acrobat, and go to File - Security and select No Security, then enter the password. You'll only be able to do it if there isn't a File-Edit password, too, or if both passwords are the same.

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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How have you created the PDF file? 

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New Here ,
May 13, 2021 May 13, 2021

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It is created through Pastel Accounting directly

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Looks like that the software adds the password protection. 

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LEGEND ,
May 13, 2021 May 13, 2021

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Interestingly, "Unfortunately, you cannot decrypt the PDF files created via Pastel Version 11 and all other Versions that came after Version 11, as this was a requirement from SARS that all PDF files should be encrypted. We do not have a password to use on the encrypted pdf document."  https://www.sagecity.com/za/sage-pastel-accounting-south-africa/f/sage-pastel-partner-advantage-sout...

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New Here ,
May 14, 2021 May 14, 2021

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Thank you so much for the help. Its very frustrating that SARS has requested these but you can not upload them on SARS like that so you have to print and rescan to upload to SARS supporting documents.

 

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