PDF Printer not installed

[Patrik24485290qtsu]

I got a new computer, now i cant save a file to PDF with layers that can be visuable or not, it says that ia dont have the PDFprinter installed, but i cant install it manualy.

What do i do?

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please go through the help page https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html and see if that works for you.

Regards

Amal

[Patrik24485290qtsu]

Test it, did not work 😞

[Amal.]

Hi there,

We are sorry to hear that, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal

[Patrik24485290qtsu · Accepted solution]

Hello, my ITdepartment were in contac with you, the matter is now solved, due to a software update, thank you.