PDF Printing causes program to crash

New Here ,
Mar 28, 2022 Mar 28, 2022

Copy link to clipboard

Copied

When I hit the 'Print' option in Acrobat Reader it immediately crashes, and if I go back into the reader I have to restore the document I was trying to print.
I am using Windows 11.

TOPICS
Crash or freeze

Views

85

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

Hi Arthur

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to help > Check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu and see if that works.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try to open it and check.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Also please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works.

 

Regards

Amal

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2022 Apr 04, 2022

Copy link to clipboard

Copied

Thanks Amal but none of the solutions you suggested worked.

I've never had this problem before so I can only assume is to do with the MS Windows 11 operating system.

 

Arthur

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that.

 

Would you mind collecting the Adobe Crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue?

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2022 Apr 06, 2022

Copy link to clipboard

Copied

LATEST

Hi Amal,

This is the frustrating part - there are no warnings and no explanations as to what the program has done or suffered.  The window displaying the Adobe document simply closes and you are looking at the program that you were using to open the PDF file.  ie. MS Edge, MS Outlook, Google Chrome etc.

When you re-open the PDF file you are informed as such:-

Arthur2378018390el_0-1649246739735.png

??? Arthur

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines