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PDF Pro 10 8 Creator Error

New Here ,
Sep 17, 2019 Sep 17, 2019

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I have 1 user who is have an issue when they shut their PC down or when going to Creater and press Job. We are using PDF Pro 10 8 Creator. 

 

The message is:

PDF Pro 10 8 Creator 

An invalide character was found in text content. Line: 0

 

Any suggestions on where this error is coming from and how to stop it 

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Adobe Community Professional ,
Sep 17, 2019 Sep 17, 2019

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As you may already know that is not an Adobe product and you may have to contact PDF Pro 10 8 Creator support through their web site. The only contact support information there is a link to an email address. 

 

You might also want to collect more information about the shutdown procedure and if it is a macOS issue or a Microsoft Windows operating system post the same question throught their user support website.

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Adobe Community Professional ,
Sep 19, 2019 Sep 19, 2019

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Hello nancyl,

 

Were you able to get support from the vendor and resolve your issue?

 

For the purpose of this reply I will assume that you are using a Windows operating system in the computer that this problem appeared. I also forgot to recommend or ask if this is the first time that this message appeared or did it happened before?

 

I was thinking of a few ideas to help with your case:

 

1) If you are using Windows operating system and MS Office applications --- from what I've read seems like the problem is related to parsing of an  XML file

 

----> see troubleshooting recommendation in Microsoft support: https://support.microsoft.com/en-us/help/238833/prb-xml-parser-invalid-character-was-found-in-text-c...

 

2) Download and install the latest .Net framework version  from:

https://support.microsoft.com/en-us/help/4054531/microsoft-net-framework-4-7-2-web-installer-for-win...

 

3) If you know which XML file produced the error when it was parsed, and you know how to edit and analyze this type of files, you may need Notepad or a similar text editor to view the file and find the offending line there and remove or edit.  From the link below " You need to find out how the producer of that document encoded the document. "

 

https://social.msdn.microsoft.com/Forums/en-US/c0dca973-ebb9-4259-a8ef-310195c4c376/an-invalid-chara...

 

4) Download and install the 7 day free trial of Adobe Acrobat from here : https://acrobat.adobe.com/us/en/free-trial-download.html and try to open or execute the same document that you were using with PDF Pro 10 8 Creator .

 

If the same problem persists when using Adobe Acrobat , then it is likely that the problem is not dependent and exclusively related to the handling or ownership of a PDF  program; it could be resolved by following the suggestions in the links above.

 

 

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Adobe Community Professional ,
May 31, 2020 May 31, 2020

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Hi,

 

Just following up and see if this issue was resolved.

 

Thank you.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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