PDF's no longer showing all content from just one sender - Acrobat Pro Version 2025.001.20432 on Mac

[cynthia_9575]

Recenctly I can no longer see all content in pdf's I receive from one source. I've tried disabling security and that still doesn't work. Need help to resolve this issue please.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

This issue is already reported to our engineering team and they are working on it.

The fix will be available in the future release.

Thanks for understanding.

[cynthia_9575]

Thanks for the quick response ...

a. what is the work around until this is fixed

b. when is the release date for the fix?

[Amal.]

Hi there,

Thank you for reaching out.

Currently, we do not have a fixed release date for the update, as the issue is still under investigation. To expedite the resolution process, could you please share a sample PDF file that exhibits the issue? Unfortunately, we have been unable to reproduce the problem on our end, and having a sample file will greatly assist us in addressing the issue as quickly as possible.

We appreciate your cooperation and understanding.

[cynthia_9575]

Thank you I've attached the pdf which will appear fine on your end but here's some screenshots so you can see how pages 2 and 3 look on my end ... just partial data appears and that continues throughout the entire document. 

 

 

[cynthia_9575]

I have now come across a second source that has the same issue of just partial content missing from the pdf and have attached it for your team's continue research for a solution.

The issue arises when there are certain chart type graphics involved.

[cynthia_9575]

It now appears as though the issue is resolved.