pdf thumbnails

[Raza5C92]

Some of the pdf thumbnails on desktop and windows explorer are appearing dark, not black, but dark. Rest of the pdf thumbnail appear normal.

I am attaching a screen-shot of my desktop to show you the issue. The left pdf thumbnail is showig dark areas while the right side pdf thumbnail is normal. I have been having this issue for more than a year. I have Windows10 and using Adobe Acrobat XI Pro 

[Just Shoot Me]

I moved your post over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[Meenakshi Negi]

Hey Raza! 

Thank you for reaching out and sorry for the delay in response.

As per your description above, you are using Adobe Acrobat XI to view the PDFs and some of the PDF thumbnails appear dark on the desktop.

Would like to info you that Acrobat XI is an old and unsupported application. It is also not compatible with window 10.

You may or may not experience issues with Acrobat XI on Windows 10.

Just to test, use Adobe Acrobat Reader DC as a default PDF viewer on your machine and check if you still get the same result. Ensure that you sign out of the Acrobat application and set reader DC as the default application to open PDF on Windows.

Let us know if you need any help.

Thanks,

Meenakshi

[Raza5C92]

Thank you Meenakshi.

Adobe Reader DC has solved the issue.
But why does Adobe Acrobat XI Pro give me the problem. Is there any way of solving this issue.

I use Adobe Acrobat XI Pro because of its better editing capabilities, as compared to Adobe Reader DC.

Thanks once again. 

[Amal.]

Hi there

++ Adding to the correct suggestion by MeenakshiNegi

For more information about Acrobat XI EOL please go through the page: End of support for Adobe Acrobat XI and Reader XI

Regards

Amal

[Raza5C92]

Thanks