I find it really frustrating to be paying for a Adobe converter that either doesn't work perfectly, or doesn't work like today. It's giving a blank excel sheet. The pdf is not the issue as I'm able to convert it with online FREE pdf to excel tools. How come Free online tools give better results than your paid services? This is frustrating.
Was using your tool privacy reasons vs unknown free tools, but what's the point if your tool doesn't even work or work well.
You would need to show the PDF file. If possible create a test file with no real data.
"I share your frustration with the inconvenience you've experienced with our Adobe converter. I apologize for the inconvenience caused. We value your feedback and our team rates is actively working on improving our services. If you have any specific details about the issue please feel free to share them and we'll do our best to address it. Thank you for your patience."