Pdf turned white and can’t be saved

[Louisa-Marie31683932siid]

I was working on a document and it suddently turned white I can't see anything of my work and I can't save the document. Does anybody has an idea on how I can restore my pdf? It is still open on my computer but it just looks like an empty page.

[AkanchhaS]

Hi @Louisa-Marie31683932siid 

Sorry to hear about what happened.

The description shows the application was frozen while working on a PDF file. If that is the case, and it often happens, please try a couple of steps to fix it.

• Keep your application up to date.

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

• If it files a specific issue and happens with particular files, then 

Navigate to Acrobat>Menu>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

• Acrobat>Menu>Help>Repair Installation [windows only]

Thanks,

Akanchha