PDF wird nicht gespeichert

New Here ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Hallo zusammen,

 

ich habe seit längerem das Problem, dass, wenn ich Bilddateien zu einer PDF zusammenfüge, die Datei nicht gespeichert wird. Nach Erstellen der PDFs klicke ich ganz normal auf Speichern, es tut sich aber nichts weiter. 

Es geht auch kein Fenster auf, wo der Speicherpfad ausgewählt werden kann. 

 

Wenn ich dann allerdings Acrobat schließe und Neustarte. Dann geht es für ein paar Dokumente wieder und nach einer gewissen Zeit ohne erkennbaren Rhythmus hab ich da Problem wieder.

 

Neuinstallation von Acrobat sowie eine ganze Windows-Neuinstallation haben nicht geholfen. Vielleicht weiß hier jemand Rat.

 

Die Cloud Speicher Einstellung habe ich schon deaktiviert.

 

LG 

TOPICS
Create PDFs , Edit and convert PDFs

Views

34

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locaaly and then try again.

 

What is the workflow/steps you are doing to merge the image file in PDF? A small video recording of the same will be very helpful

 

What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

Please try to repair the installation from the help menu (Win Only) and see if that works.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 03, 2022 Aug 03, 2022

Copy link to clipboard

Copied

Hallo, danke für die Antwort und entschuldige, dass es so lange gedauert hat.

Ich habe mal versucht ein Video mit dem Problem zu erstellen.

 

Repariert und Updates habe ich schon ausprobiert, leider ohne Erfolg.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

We are sorry to hear that. Please try to reset the Acrobat preferences as described earlier, you may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines