pdf won't stay open

[laurie_sworld28]

I have an account with my company that installed Adobe Acrobat Pro DC on my computer. When I open the file, it stays open for about 30 seconds, then closes randomly. The program offers no explanation as to why this occurs, but I am starting this discussion to get feedback on what I might be able to do to resolve this. Can anyone provide a step-by-step plan on what to do?

[Adorobat]

Hi laurie'sworld28,

As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?

If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:

pdf's won't stay open​

If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.

Could you please check if Acrobat stays open without opening any pdf file in it?

Which operating system is installed on the machine-Windows/Mac?

What is the version of the application you have installed on the machine?

To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC

Keep us posted with the results.

Shivam

[nickd1128103]

Hi Shivam

Iam having the same issue with Adobe Acrobat DC version 17.009.20044

It opens and then closes either after opening a PDF (which opens) or directly from start

It doesnt give me enough time to try anything re preferences etc it just crashes

Iam using Windows 10

please assist as this is very inconvenient

Nick

[Adorobat]

Hi Nick,

Thanks for providing the information.

Could you please let us know if you have tried the steps mentioned in this link: pdf's won't stay open

Also, try launching Acrobat as an administrator. Locate Acrobat's shortcut on the desktop>right-click>select Run as administrator.

Let us know how it goes.

Shivam

[roberth71]

Hi Shivam,

I work in IT and have some users with this very issue. They will open a PDF with Acrobat Pro XI and some time after, the PDF closes but Acrobat stays open and sometimes they are not able to reopen the PDF after. Doing some research on this very issue, it appears the issue has been ongoing since 2009. What is the fix?

FYI, it doesn't matter what OS or version of Acrobat or Reader. As I said, this appears to be an ongoing issue since 2009 that I can see with no real fix.

[PinotJim]

I followed the instructions and there was no change in behavior.

I was using AcrobatPro 10 when this problem first showed up, and found a copy of Acrobat Pro 11.  The behavior is the sam in both cases.  So far a web search has not turned up any solutions. 

[CherylSo]

I am having the same issue on my Macbook Air.  Adobe Acrobat Pro has worked perfectly through 3 computers until now. I'm working with OS Mojave, but I have no idea the version of Adobe that I have.

[AkanchhaS]

Hi CherylSo,

we apologize for not being able to get in touch with you on time. Are you still unable to view/open your pdf files on Mac?

You can check the Acrobat version following Acrobat DC>click on Acrobat DC at upper left corner>About Acrobat DC to find exact version.

WAcrobat and Reader official update (20.006.20042) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates>Reboot Acrobat

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Thanks,

Akanchha 

[D5EA4]

Im having the exact same problem. When i restart my computer and open adobe it will work. When i try again the program crashes and turns off and are unable to restart it without restarting my computer. It mainly happens from Outlook.

[Amal.]

Hi CherylSo

Please update the thread if you are still experiencing the issue so we can look into it and assist you better.

Regards

Amal

[SOFTWARE0D45]

I have a user with Acrobat Pro DC v.22 having the below issue.

Word and PDF document appears then goes blank

[D5EA4]

I am definatly experiencing the same problem.

This shouldn't happen. No other program on my compter has these sort of problems.

[Amal.]

Hi @D5EA4 @SOFTWARE0D45 

We are sorry to hear that. Would you mind sharing the version of Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20212 installed Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[SOFTWARE0D45]

Our users were just upgraded to Acrobat Pro DC 22.002.20191. 

[Amal.]

Hi @SOFTWARE0D45 

Please update the application to version 22.2.20212  from the help menu > check for updates and reboot the computer once.

You may also try to download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[D5EA4]

I clicked "Chevk for updates" and it said I'm up to date sono must have the latest version. I'll che k when I get home but I've performed all the suggestions but still no luck. It will usually ask when I restart my computer every time just after I open an PDF file.

[Amal.]

Hi @D5EA4 

a new version of Acrobat 22.3.20258 is now available. Please update the application from the help menu and reboot the computer and see if that helps.

Regards

Amal

[Irene266115583mxr]

I had the same issue, I logged into Adobe online, accepted there new terms and conditions and then tried my desktop application and that seemed to do the trick. Adobe on my laptop is staying open and I am able to open and work with files

[NoraM]

pdf's won't stay open is no longer a working link