PDFMaker COM Add-in Issue in Excel for Adobe Acrobat Pro User

[IT38815748rwe5]

Good afternoon, everyone.

I have a user in my organization who uses Adobe Acrobat Pro.

This user creates PDFs from documents created in Microsoft Office 2016.

The PDFMaker Com add-in for Excel has stopped working, although it still works in Word.

I have checked the registry path “HKEY_Local_Machine\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin” and can confirm that the load behavior is set to 3.

I have run Excel as an Administrator, opened the COM Add-ins, selected “Acrobat PDFMaker Office COM add-in,” and clicked OK. This action enables the PDF Maker for as long as Excel is open.

However, once you close and reopen Excel, the PDF Maker is disabled. The COM Add-in reverts to Load Behavior: Unloaded.

Thank you all.