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PDFs created with a .joboption give access denied error

New Here ,
Jun 29, 2021 Jun 29, 2021

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Background of issue:  Users are on a Server 2012 R2 RDS server.  Adobe Acrobat 2017 Pro is installed.  They could print just fine using a .joboptions file.  One day a user reported that the Adobe printer is missing.  I found a support article that explained how to manually add the printer back.  I did that and pdfs could be created normally.  The issue comes when they try to select a PDF setting like PDF/A or a custom one they normally use.  It will save, but they can't access the file.  It says you must have read permissions.  As administrator, i can print using these settings and open the file.  Am I missing permissions somewhere?  This seemed to happen after the update to 17.011.30197.

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