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PDFs from Amazon only printing first page as single sided

New Here ,
Feb 29, 2024 Feb 29, 2024

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This issue has come up only in the last few days (Feb 27, 2024).

 

I am trying to print an invoice from Amazon. Sometimes the first page spills over a few lines to create a second page with no relevant information. Normally, I send it to my printer double sided with pages listed as 1,3. This gives me a single piece of paper double sided with all the importnat information.

 

However, now the prints have been coming out two single-sided pages stapled together.

 

When I print the whole document, page 1 is single sided, then pages 2 & 3 are double sided stapled to the first.

 

When I print the document as 3, 1, there are two pages single sided and stapled in the order 3, then 1.

 

When I try to print a two-page invoice, it too prints two single-sided pages stapled together.

 

I have confirmed all my settings are normal with double sided turned on in all the appropriate locations, and no funky "cover page" or "different first page" or "letterhead" settings are on.

 

The most interesting thing is that this is affecting NO OTHER PDFs. Only those sent from Amazon. I can print any other PDF as normal.

 

I tried saving the file as I thought maybe opening it directly from my email app created some issue. But the problem still exists.

 

Restarts of Adobe, rebooting of the computer, removing and reinstalling drivers, removing and reinstalling app have all failed to print an Amazon invoice correctly.

 

I even tried uploading to a third-party app, removing the second page, and resaving. Yet the issue still persists.

 

Thoughts?

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PDF , Print and prepress

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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quote

However, now the prints have been coming out two single-sided pages stapled together.

 

When I print the whole document, page 1 is single sided, then pages 2 & 3 are double sided stapled to the first.

 

(...)

 

Thoughts?


By @Maki33614322slis

Check the printer setting. These are typically settings that can be set in the printer but not with the Acrobat print dialogue.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 29, 2024 Feb 29, 2024

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I have changed none of these settings.

 

And this wouldn't explain why I can't print the Amazon PDF properly, then immediately print another PDF fine, and then still unable to print the Amazon PDF without changing any settings.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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But Acrobat does not handle your phenomenon. There is no setting to get the first page handled differently. 

ABAMBO | Hard- and Software Engineer | Photographer

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