Permission error message shown while saving the enable comment

[santhoshr29800103]

Hi,

I am getting the below error message while saving the comment enabled pdf in Adobe Acrobat Professional. Can anyone suggest how to solve this.

+

Note: I already have the admin rights in my system.

Thanks,

Santhosh

[ls_rbls]

Please specify if this is happening with every PDF document or just one particular PDF.

Seems like the PDF file have some sort of restrictions. 

Is this PDF a form that was created with a software other than Adobe Acrobat Pro DC?  (For example, a government form)  

[arunr10841259]

Adobe Root CA certificate expired on 07-jan-2023. Extended features like comment enabling is not working. Seems Acrobat needs to be upgraded to get updated Root CA certificate and use the updated certificate.

[santhoshr29800103]

Thanks for the information. How can i get the updated certificate?

[Test Screen Name]

What is your actual version of Acrobat Pro DC, as shown by ABOUT? Not "latest" please, looking for a number like 2016.123.98765.

[santhoshr29800103]

I am using Acrobat Pro 11.0.23

[Bernd Alheit]

Use Acrobat DC Pro.

[santhoshr29800103]

Hi,

I am already purchased Acrobat Pro Xi. What is the alternative solution to save the "Comment enable PDF" from Adobe Acrobat Pro Xi without upgrading to latest Acrobat DC Pro version.

[Bernd Alheit]

Why does you use this function?

[santhoshr29800103]

Hi,

To Enable Commenting and Measuriing tool in Adobe Reader 8.0. So that our client can easily mark the comments in Adobe Reader 8.0 without upgrading pro versions.

[Bernd Alheit]

They should use Acrobat Reader DC.

[TAPgraphics]

Getting the same problem using Acrobat Pro DC 2022.00120112 lates update for my MAC opertating system 10.14.6

Any advice would be much aprechated as thsi is v=becoming a big issue for my clients...

[Test Screen Name]

2022.00120112 would be 2022.001.20112. That is not the latest, it's from April 2022. You would need, according to Impact of Adobe Root CA certificate expiration on Reader Extended PDFs, the November 2022 update 22.003.20282 (Win), 22.003.20281 (Mac). It may be that this update is not suitable for Mojave. I don't say this is a good situation. But do at least try to update Acrobat from its own menus - don't rely on Creative Cloud.

[TAPgraphics]

Yup, 2022.001.20112 apologies... Thanks for the info. It is a bit ridiculous, all other functionality seems to work.
Tried to update via Acrobat's own menu and jsut get notification "Adobe Acrobat is already up to date"

😞

[TAPgraphics]

My loaded Mac Pro's can't update past Mojave

[profiel.]

I have the same problem: The Nov. 2022 update requires OS 10.15 and cannot be installed under Mojave.
Is there any solution for Mojave? 

[Bernd Alheit]

Why want you enable the PDF files?

[profiel.]

I have created interactive forms that are distributed to several users. There are also users with older AdobeReader versions.

[Bernd Alheit]

In this case a new version of adobe acrobat will also not help.