Persistent troubles with Acrobat DC on any M1

Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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We are running 50+ Macs in our company and about half of them are M1 based computers. 

On _every_ M1-equipped computer we are experiencing big troubles using Adobe Acrobat.

 

Computer models affected: MacBook Air M1, Mac Studio M1 Pro

macOS affected: Big Sur, Monterey

Acrobat versions affected: Any (installable through the Cloud App)

 

Problems:

- Opening PDF files over an AFP share either crashes the App or results in permission errors (not allowed to read, not allowed to write)

- Double-clicking on PDF files opens Acrobat, but the resulting PDF is not being displayed.

- Buttons do not react in the opened document (should it actually get opened at all)

 

Since we have these issues on all M1 based Macs, we can hardly imagine being the only ones .. ? 

 

What we have tried so far:

- Latest updates to macOS

- Latest updates to Acrobat

- SMB Share instead of AFP share connection

 

What works, but is no solution:

- Copy the PDF file to desktop, edit/comment it, upload to back to the share

TOPICS
Comment review and collaborate PDF , Crash or freeze , General troubleshooting

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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Hi,

Clearly, if the file is working while on desktop, the issue is with the networking side of things.

You should add this post yo http://acrobat.uservoice.com 

and some Apple equivalent. I always had issues with Apple computers and shared drives.

Could you conside using a team cloud storage from Adobe (or other, secure ones) ? 

 

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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Thank you Eric! Will look into reporting the issue. We don't think we can use cloud services as we have multiple dozends of TB of data. Even if there was a storage of this size at an acceptable price we'd still have to look into the speed of our internet connection that will have to handle all the request of all employees accessing the cloud storage 🙂

 

We basically just want to be able to open remote PDFs (all generated with InDesign) on computers within the same LAN. Even MS Word can do that.

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