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Plug-in problems with settings/preferences after update :(

Explorer ,
Jan 20, 2023 Jan 20, 2023

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I noticed that Acrobat updated the other day. Since then, all the settings in a plug-in we use across the company (Quite Imposing 3.0) have disappeared! the setting files are still where they should be but they don't appear in Acrobat or in the control panel for the plugin.. If we begin to recreate them, they all disappear again once Acrobat is restarted.

 

This plug-in is full of time-saving shortcuts for workflows and I really need it to work again. I'm not to btohered if we have to start again but they need to stay in the program.

 

Any help at all would be appreciated

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Print and prepress

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Hi AdmiralLabels,

 

Thank you for reaching out.

 

Would you mind sharing more information on what happens? Share the workflow you used to use.

It would be helpful if you could share the screen recording of what happens when you try to add setting files.

Share the Acrobat and OS versions in use.

 

Thanks,

Meenakshi

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Explorer ,
Jan 20, 2023 Jan 20, 2023

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Hi, thanks for your response.

 

it doesn't visually do anything. We have compiled all the setting over a few years, after an update the other day, they are no longer there, it's as if we've just reinstalled the plugin.

 

you can change the settings again, even something as simple as save a new paper size, once Acrobat closes, it's like brand new again when it restarts. 

I can see where the old settings files are but I don't know how to get the plug-in to look for them. If I have to start from scratch, I can but I need it to hold its data.

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